Alliance Association Bank

Frequently Asked Questions for Account Set Up

• Is the address needed for initial account set up my mailing address or the address of my property in the association (when those addresses differ)?
• Please enter your association address.

• How do you distinguish between 0 and O in the property id?
• A zero in your identifiers will be skinnier and the letter O will be rounder - please try both if you think this is the issue.  All association IDs are only letters.

• Are logins case sensitive?
• No

• Do existing ACH payments need to be deleted in appfolio or is this already done?
• If you have any current recurring ACH transactions set up, please delete them before setting one up with AAB to avoid duplicate payments.

• Can I still mail a check to the Townside office?
• Yes!  You can still mail your checks or drop them off to the Townside office in Blacksburg.
• For ease in processing, we would prefer checks be mailed to our new lockbox at:

 Your Association's Name

             c/o Townside Property Management

             P.O. Box 622186

             Orlando, FL 32862-2186

• I am trying to set up a new Bill Pay payment with my current bank and it is asking for a phone number and account number.
• Please use (844) 739-2331 and your property account number.

• Can I still make an ACH or credit card payment through my owner portal in AppFolio?
• Yes!  AppFolio still offers the same payment options with the same fees as before.

If you have further questions, please give Alliance Association Bank a call at 844-739-2331. 

You can also click here for more info from the bank about setting up a new account.